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I purchased my Via Connect license key and I know that my bank card was charged, but I never received an e-mail with my license key!

Make sure you check your spam folder! If you don’t see your invoice in there, please contact Via Response support staff by filling out feedback form on left side of this page or call us at (855) 842-8421.

I messed up an information field on my credit or debit order, but after I corrected it and ordered Via Connect, it charged me again!

This is very common when you use a credit card. If you had the card information correct, your credit card company puts a “hold” on the funds, even if something (the billing address for example) is incorrect. Your credit card company should release the funds after a week. You can always log a ticket on the left side of this page through feedback if the hold is not lifted.

I just bought Via Connect, and I received my license key, but no section code! What happened?

Via Response does not supply the class section codes. Your teacher will generate a code when they create your class and they will either notify you or publish it in their syllabus.

Where is my student id located?! I can't sign up without it.

Correct, your student id is unique to every educational institution it’s usually numeric or alpha-numeric. They are usually assigned to you when you started school.